Draft for review
Business phone and records-retention schedule pending.
This policy applies to Event purchases, Free-to-Event upgrades, coordinator credit packs and storage/video add-ons bought from QWIKSNAP APPLICATION HOSTING SERVICES. These are one-time purchases, with no recurring subscription to cancel.
1. When a refund is available
- Duplicate charges: we refund an extra completed payment for the same album entitlement, including when a payment duplicates an upgrade already made with a credit. Separate intentional purchases of packs or add-ons are not duplicates.
- Failed delivery: we refund a completed payment when we cannot provide the purchased Event entitlement, credits or add-on. This includes an album cleared before its payment could be applied. If a confirmation is delayed, we first check the payment and whether delivery can be completed.
- Legal entitlement: we provide refunds and other remedies required by applicable consumer law, including remedies for a faulty or materially misdescribed service where applicable.
2. Cancellations and change of mind
Except where required by law, we do not offer change-of-mind refunds, including for unused purchases or credits, an event being cancelled or rescheduled, fewer uploads than expected, or deleting an album after purchase. Unused credits have no scheduled expiry. Deleting an album does not automatically refund a payment or return a spent credit.
Stated plan limits, host settings, normal processing time or a problem with venue Wi-Fi do not by themselves establish failed delivery. This does not remove any right you have if Qwiksnap fails to provide the service as promised.
3. Requesting a refund
Email [email protected] with your host email, purchase date, amount and currency, payment or receipt reference, album link if relevant, and a short explanation. Do not send passwords, sign-in links, full card numbers or card security codes.
We verify the transaction with HitPay and explain the outcome. If a refund is due, we arrange it through HitPay to the original payment method where supported. We will explain any alternative needed. A refund request and a completed bank or e-wallet credit are different steps; the time to receive funds depends on the payment method and provider. We will share the available processing estimate and confirmation when the refund is submitted.
Contact us promptly so we can investigate. A support request does not shorten statutory claim periods or prevent you from using a payment-provider dispute process or an applicable consumer complaint mechanism.
4. Your statutory rights
Nothing in this policy excludes a mandatory right to cancellation, refund, compensation or another remedy. Where the law that applies to you provides stronger protection, that protection takes priority.